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Service Technician

Bangor, ME

Operations
Full Time

Perform service calls as directed by the Service Manager/Service Lead

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Why Renewal by Andersen?

True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day.

A reputation that stands apart

We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support.

Top-to-bottom expertise

Our business isn’t just making custom windows, it’s providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process.

A legacy of innovation

Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing.

Job Details

Responsibilities and Duties: · Review service folders prior to service · Ensure parts needed for services are available · Notify Service Manager of parts needed for inventory · Review service procedures with Service Manager regularly · Perform services as directed and following established procedures · Troubleshoot issues with customers and Service Manager · Record services performed on Service Request form · Take photos of services and/or problems · e-mail all service photos to Service Manager and Service Lead · Safe operation of all tools required to perform duties · Use appropriate safety equipment as needed ie: safety glasses, gloves, steel toe footwear, safety harness, etc. · Operation of RbA vehicles in a safe and appropriate manner · Report all issues to Service Manager Requirements: · Good communication skills · Good driving record · Ability to pass a background check · Reliable transportation · Carpentry experience · Experience with hand and power tools · Ability to lift up to 100 lbs · Working from ladders and lifts · Bending, crouching and working in cramped spaces · Working in an outside environment