Research customer payments, utilizing internal systems and bank sites. Correspond directly with customers to review open cash payments. Request billing or process refund requests as needed, while adhering to department policy and internal controls. Assist with customer requests for invoice copies and update customer contacts within our financial systems. Meets or exceed p

Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows Operating Systems, using Microsoft SQL Databases. Provide first ti

Provides administrative support to the assigned office by performing routine and complex administrative tasks to ensure accuracy and efficiency in daily operations Returns customer calls as they relate to questions. (i.e. transactions, refunds, making deposits to inmate accounts, etc.) Returns customer email inquiries as they relate to confirmation of deposits, scheduled

Cloud Infrastructure Engineer The Cloud Infrastructure Engineer combines software and systems engineering to build and run large scale, distributed, fault tolerant systems deployed on private or public cloud platforms. This position will ensure the infrastructures services supporting Tyler's applications maintain uptime and reliability. Additionally, focus on optimizing e

Lead team meetings Training and process improvement Mentorship NET (New Employee Training) Reverse Shadows Become a Buddy for New Hires Complexity Electric package (TOU, KVAR, Demand, Net Metering) UB Multiple Cycle go lives 20,000+ UB accounts Ability to handle escalations and create resolutions for red flags and roadblocks Ability to implement AR conversions, manual set

Provides administrative support to the assigned office by performing routine and complex administrative tasks to ensure accuracy and efficiency in daily operations Returns customer calls as they relate to questions. (i.e. transactions, refunds, making deposits to inmate accounts, etc.) Returns customer email inquiries as they relate to confirmation of deposits, scheduled

Establish and maintain collaborative relationships with support, development, implementation and other management teams to identify and coordinate subject matter experts to develop and deliver educational content. Deliver training programs as needed that are developed for team members and ensure that new employees are provided the tools and information to be successful. F

As our Drupal Developer, you must be capable of delivering Front End Drupal development projects in a team oriented environment. This position will provide additional support and assistance with Drupal migrations and collaborate with back end Developers and Project Management at various stages of development. Tyler Maine focuses on implementing state of the art technical

Develop the implementation project plan and officially start projects by conducting kick off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan. Work with the sales team as the contract is si

Administer various open source and enterprise grade security platforms to support developing and enhancing SIEM and vulnerability management. Implement data structures and pipelines to organize, collect and standardize data to helps generate insights and address reporting needs. Perform security audits and assessments of business units against corporate policies, standard

Provides Tyler software and hardware support for employees from various departments such as Sales, Solutions Consultants, and Implementation/Professional Services. Maintains and reports on hosting center environment to ensure proper performance and functionality for our clients. Reviews and reports internal statistics, and makes recommendations based on data collected. As

Manage the annual financial planning process to support Tyler's financial goals. Monitor and analyze the division's financial performance, which includes revenue, expenses, and key performance indicators and drivers, relative to financial goals. Develop tools and reporting to help facilitate analysis at a detailed level and in a timely manner. Develop thoughtful and data

Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of client busines

Maintain and refine infrastructure solutions to support business functions, processes, and applications. Evaluate, and make recommendations for alternative infrastructure solutions. Support the selection ofmethodologies, frameworks, tools, and components of infrastructure solutions, and lead multifunctional teams insuccessful application of those methodologies and tools.

Work with the Corrections Solutions teams to manage information flow between internal teams, partners, facility staff, and third party contractors. Become familiar with business requirements, support team contacts and other application specific background information. Work with Sales, Support, and Project Management teams to complete facility walkthroughs, installation, a