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Customer Service Representative
Portland, ME
Job Description
Position Type: Full Time
Location: Portland, Maine
Areas of interest: Call Center, Customer Operations, Customer Service, Mobile
There is a strong connection here
At Spectrum, our mission is keeping people connected through our products, services and outstanding customer support. If you have a passion for helping people, and are looking for a work place where you will be developed, supported, appreciated, and have boundless opportunities for growth, then we want to connect with you!
Join us and we’ll connect you with…
The Role at a Glance
It's about learning and growing
This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you’ll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional mentor support give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
Work Schedule
A variety of schedules are available. All schedules include at least one weekend shift.
Location
This position works onsite at our office in Portland, ME.
Upcoming Training Classes
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Location: Portland, Maine
Areas of interest: Call Center, Customer Operations, Customer Service, Mobile
There is a strong connection here
At Spectrum, our mission is keeping people connected through our products, services and outstanding customer support. If you have a passion for helping people, and are looking for a work place where you will be developed, supported, appreciated, and have boundless opportunities for growth, then we want to connect with you!
Join us and we’ll connect you with…
- Outstanding paid training program, with mentoring to ensure your success
- A set schedule that you can plan your life around
- Generous paid time off
- Free internet and cable services in our coverage area
- Comprehensive health, dental and vision benefits in first 30 days
- Best in class Retirement Plans and 401k Match – up to 9% of wages per year
- Educational Assistance up to $10,000/year with no waiting period
- A diverse and inclusive team where you will feel valued
- Leaders who will coach and help you develop to your full potential
The Role at a Glance
- The Job. Full-time entry-level to mid-level customer service role in inbound call center. You will troubleshoot and resolve mobile customer technology and service issues, including repair, billing, and account management.
- Candidate Profile: A people oriented, problem solver who can multitask to resolve a variety concern with services and equipment. Mobile Representatives use empathy, patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
- Minimum Requirements: High School Diploma or GED; Ability to read, write, speak and understand English.
It's about learning and growing
This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you’ll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional mentor support give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
Work Schedule
A variety of schedules are available. All schedules include at least one weekend shift.
Location
This position works onsite at our office in Portland, ME.
Upcoming Training Classes
- Currently hiring for classes starting on 11/1 and beyond!
- 11 Week Training Schedule: Tuesday – Saturday 11:00am-7:30pm
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Job Summary
Company
Start Date
11/1
Employment Term and Type
Regular, Full Time
Hours per Week
40
Salary and Benefits
20.00 Per Hour
• Medical-9 years, no cost increase for employees (Spectrum has absorbed)
• Dental
• Vison
• 401k-6% full match on 401k
• Retirement Plan-3% eligible pay per period contributed
• Generous paid time off
• Education Assistance-annually $10,000
• Employee Cable Services-home internet, cable and home phone services
• Metrics- up to 5% increase, hitting metrics such as AHT, VOC and FCR 80% metrics, 6 consecutive months earns increase.
Required Education
High School or Equivalent
Required Experience
Open
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