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Customer Service Representative - Day Shift/Evening
Biddeford, ME
Job Description
Summary
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This position is located at Southern Maine Health Care Emergency Department
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Schedule: Saturday and Sunday, 9am-9pm
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- May be called upon to provide all customer service functions and must convey a friendly, caring, and professional attitude. Responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers' needs are met.
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Required Minimum Knowledge, Skills, and Abilities (KSAs)
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Education: A high school diploma is preferred.
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License/Certifications: N/A
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Experience: One to three years of experience in a health care setting is desirable but not required. This position requires the employee to have experience with or the capability to be trained to a high degree of skill in analytical and complex problem solving. The employee needs an understanding of basic customer service principles, to a level that would be acquired through at least two years of prior customer service experience and six months of on the job training.
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The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.
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Must have strong customer service skills and the sensitivity and intuition to detect stresses and problems, and to be resourceful and creative in resolving them.
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Must maintain a positive outlook, high energy level, and pleasant demeanor.
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Must be able to maintain poise and calm in dealing with a wide variety of people under stress, and deal effectively and safely with unhappy or difficult customers.
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Must understand and be able to maintain privacy and confidentiality, and be comfortable interacting with a diverse population.
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Ability to learn, remember, and explain the complex layout of Maine Medical Center and the locations of services.
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Ability to work independently (without direct supervision).
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Ability to understand, interpret, and explain institutional policies and procedures.
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Outstanding organizational and communication skills.
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Basic computer skills sufficient to use Microsoft Word and email and internet programs.
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Additional Information
Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1 to 3 years
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