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Classification Exempt / Non Bargaining Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best in class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and

In a timely manner, handles incoming commercial and carrier customer trouble reports. Work trouble reports generated by customer call ins and/or created from alarm notifications. Provide back end support of Service technicians in the field. Escalate issues with vendors, local exchange carriers (LECs) and internal support teams to resolve service interruptions. Notify Netw

Supervise associates' daily workloads within Oracle Field Service Cloud in conjunction with CCI's Dispatch and Resource Center. Manage time reporting within PeopleSoft. Position will require weekend duty coverage on a rotation schedule with the other Supervisors within the turf. Manage associates within the guidelines of the local CBA. Position requires professional inter

Supervise associates' daily workloads within Oracle Field Service Cloud in conjunction with CCI's Dispatch and Resource Center. Manage time reporting within PeopleSoft. Position will require weekend duty coverage on a rotation schedule with the other Supervisors within the turf. Manage associates within the guidelines of the local CBA. Position requires professional inter

Drive profitable revenue and building strong customer relationships and partner alliance relationships that advance the revenue production for the Sales and Operations Division. Identify potential customers and assessment of customers' business needs for determination of appropriate action. Oversee the maintenance of account profile database for assigned customers. Take a

Team Leadership and Management Lead a team of MDU account executives, ensuring they meet or exceed sales targets. Provide mentorship, training, and support to team members, encouraging professional growth and excellence. Business Development Proactively identify and harvest new growth opportunities by selling advanced technology solutions, including bulk internet services

Develop and implement comprehensive digital marketing strategies to enhance the visibility of our fiber internet services, generate leads, and drive customer acquisition. Oversee and optimize digital advertising campaigns across various channels, including search engine marketing (SEM), display advertising, social media advertising, and programmatic advertising. Collabora

Design and implement required security measures to ensure integrity of Consolidated Communications infrastructure. Detailed technical experience with the following Firewalls, Web Application Firewalls (WAF), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Endpoint Detection and Response (EDR), Incident and Vulnerability Response based on the MITRE A

Drive profitable revenue and building strong customer relationships and partner alliance relationships that advance the revenue production for the Sales and Operations Division. Identify potential customers and assessment of customers' business needs for determination of appropriate action. Oversee the maintenance of account profile database for assigned customers. Take a

Serve as a resource to department staff by assessing workload, providing regular feedback and formal performance reviews, establishing goals, providing necessary training, and participating in hiring decisions. Oversee CPE service implementation and provisioning for commercial and carrier customers. This includes Ethernet Switched Services, Dedicated Internet, MPLS, VOIP,