Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

and Expectations Lead and mentor software engineers. Provide architectural oversight, design, and implement automated workflows using chatbot technologies. Foster a high performance culture, ensuring effective team collaboration. Ensure the timely and successful delivery of software services. Collaborate closely with product ownership, design, QA, cloud/dev ops. Promote be

/Expectations The Region Systems Engineering Manager leads, motivates, and prepares the managers and their engineering teams within the region. The Region Systems Engineering Manager supports and drives the engineering teams by developing and using best practices to hit engineering project milestones on time or early. The engineering teams are responsible for all technical

Act as Lead System Technologist (ST) on projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs. Post sale implementation of voice and data communications systems. Provide technical support on specialized telecommunications systems and public safetyproduct applications for the Federal DoD. Performs spec

Act as Lead System Technologist (ST) on projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs. Post sale implementation of voice and data communications systems. Provide technical support on specialized telecommunications systems and public safetyproduct applications for the Federal DoD. Performs spec

Mobilize the Emergency Response Team (ERT) via PagerDuty Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions Coordinate Post incident Reviews (PIR's) to drive continual improvement Prepare customer facing Root Cause Analysis (RCA) documents Monitor and continually improve incident

Designing Firmware for Electronics Create driver level and higher firmware in Assembly or C, for 8 bit and higher microprocessor based electronics using basic operating systems and RTOS. The microprocessor firmware will interface with memories, SPI, I2C, Ethernet, RS 485 and other similar peripherals. Designing Software for Electronics Create application level software, u

Our Professional Service Specialist (PSS) works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. The PSS have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our pro

IPVideo is looking for a skilled and innovative Principal Software Engineer with expertise in cloud based web and mobile application development, specializing in IoT applications. The ideal candidate will bring extensive experience in designing and implementing scalable, secure, and high performance solutions on both AWS and Google Cloud platforms. Scope of Responsibiliti

s , ensuring high performance and scalability. Collaboration Work closely with the product manager, solution architect and front end developers to understand project requirements and translate them into efficient and scalable backend solutions. Performance Optimization Design and maintain services, APIs, databases, ensuring data integrity, security, and optimal performance